Providing emotional experience, luxury services.
How they put in the effort to go the extra mile for their guests.
My mini bar was not closed after housekeeping was done as I left before they came to tidy the room. And I raise as a concern. They were very fast to check and assured me that they make sure the minibar would be properly closed. And even offered me a choice of my - wine, cheese platter or fruits of my choice and to send to my room. I didn’t request for it as I was just genuinely raising a concern.
One of the team even remembered my last name and greeted me when I was heading out.
I had a wonderful stay.
It’s not in the popular area but it’s beside Lotte mall. And London Museum Bagel and Blue Bottle is in the mall. But it’s good because it’s not crowded, peaceful.
訪客用戶
商務出差
奢華特大床房
入住於2025年09月
5.0
超讚
評價於:2025年09月09日
Nice hotel to stay with good breakfast options.
Front desk was helpful with smiles. Room was clean and big. Only that the room was a bit dark for business work.
Great location with good street nearby and Lotte mall within 5 minutes walk.
Providing emotional experience, luxury services.
How they put in the effort to go the extra mile for their guests.
My mini bar was not closed after housekeeping was done as I left before they came to tidy the room. And I raise as a concern. They were very fast to check and assured me that they make sure the minibar would be properly closed. And even offered me a choice of my - wine, cheese platter or fruits of my choice and to send to my room. I didn’t request for it as I was just genuinely raising a concern.
One of the team even remembered my last name and greeted me when I was heading out.
I had a wonderful stay.
It’s not in the popular area but it’s beside Lotte mall. And London Museum Bagel and Blue Bottle is in the mall. But it’s good because it’s not crowded, peaceful.
訪客用戶
商務出差 奢華特大床房
入住於2025年09月
5.0
超讚
評價於:2025年09月09日
Nice hotel to stay with good breakfast options.
Front desk was helpful with smiles. Room was clean and big. Only that the room was a bit dark for business work.
Great location with good street nearby and Lotte mall within 5 minutes walk.
쑴쒸
好友出遊
湖景尊享家庭套房
入住於2025年10月
1886811****
好友出遊
湖景奢華特大床房
入住於2025年10月
286023****
家庭出遊
奢家庭房
入住於2025年11月
1866717****
好友出遊
奢華雙床房
入住於2026年01月
ninishen888
獨自出遊
豪華特大床房
入住於2025年11月
Zoe 2302
獨自出遊
湖景奢華特大床房
入住於2025年09月
訪客用戶
商務出差
奢華特大床房
入住於2025年09月
109556****
家庭出遊
湖景尊享家庭套房
入住於2026年01月
_M1361192****
家庭出遊
奢家庭房
入住於2025年08月
匿名用戶
家庭出遊
湖景奢華特大床房
入住於2025年09月
쑴쒸
好友出遊 湖景尊享家庭套房
入住於2025年10月
1886811****
好友出遊 湖景奢華特大床房
入住於2025年10月
286023****
家庭出遊 奢家庭房
入住於2025年11月
1866717****
好友出遊 奢華雙床房
入住於2026年01月
ninishen888
獨自出遊 豪華特大床房
入住於2025年11月
Zoe 2302
獨自出遊 湖景奢華特大床房
入住於2025年09月
訪客用戶
商務出差 奢華特大床房
入住於2025年09月
109556****
家庭出遊 湖景尊享家庭套房
入住於2026年01月
_M1361192****
家庭出遊 奢家庭房
入住於2025年08月
匿名用戶
家庭出遊 湖景奢華特大床房
入住於2025年09月